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Frequently asked questions
What is included in the registration fee?
The registration fee includes airport transfers, full conference package; coffee, lunch and drinks and an opportunity to attend all the social events of the congress.
What is the cancellation policy?
All cancellations must be submitted in writing to Congress Secretariat. Cancellations by phone call will not be accepted. All cancellations are subject to 10 % of a non-refundable processing fee excluding bank charges. All refunds will be handled after the Congress; prevailing bank charges will be deducted from the total amount. The following cancellation conditions apply:
| Date of cancellation received | Refund |
|---|---|
| Until 30 June 2027 | 90% refund of the registration fee |
| 1 July until 30 August 2027 | 60% refund of the registration fee |
| From 1 September 2027 | No refund |
How is accommodation booked and paid for?
Participants may select their preferred hotel during the registration process. An invoice detailing their hotel and registration rates will be sent to the participant email for processing of the payment to the Congress Secretariat.
Are airport transfers provided?
Yes, The Congress registration fee includes official airport pick-up and drop-off and designated local Congress transportation, subject to the transportation arrangements communicated by the Congress organisers. Participants requiring airport transfers must provide complete and accurate arrival and departure information no later than 30 September 2027. The Congress organisers cannot guarantee airport transfer services where travel information is submitted after this deadline or where changes are not communicated in advance. Participants making their own transportation arrangements shall be responsible for all related costs.
Are social events included?
Yes, the programme as social events for participants to select from.
What currency is used in Botswana?
Botswana's currency is the Pula (BWP). Card payments are widely accepted in Gaborone hotels and at the venue; smaller vendors may prefer cash.
Will I need a visa?
Visa requirements vary by nationality. Confirm current requirements with Botswana Immigration or a Botswana diplomatic mission. Request an invitation letter during registration; letters are issued after full payment of the Congress registration fee. Read travel and visa guidance.
What language is the congress conducted in?
English, Botswana's official language, will be used throughout. Setswana is also widely spoken locally.
Still have a question?
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